Refund policy

At The Glowing Wick, each candle is hand poured in small batches and made to order. Because of the custom nature of our products, we do not accept returns, refunds, or cancellations once an order has been placed.

All sales are final.

We only offer exchanges for items that are damaged during the shipping process.

If your order arrives damaged, you must:

• Email us within 5 days of delivery
• Include your order number
• Provide clear photos of the damaged item and packaging

Claims submitted after 5 days of confirmed delivery will not be eligible for exchange.

If your claim is approved, we will replace the damaged item with the same product originally ordered. We do not issue refunds for shipping damage.

The Glowing Wick is not responsible for:

• Minor cosmetic variations in vessels
• Slight color differences due to screen displays
• Buyer’s remorse or scent preference
• Incorrect shipping addresses entered at checkout

Please ensure your shipping information is accurate before completing your purchase. Orders returned due to incorrect addresses will require additional shipping fees to resend.

By completing your purchase, you agree to this policy.